Welcome to our blog series on choosing the right Realtor. Last week, we discussed the initial phone interview. If you missed that blog, click here to get caught up. This week, we’ll be covering the third and final installment in the series, the face-to-face interview.
Ideally, you want to set up in-person interviews with at least three Realtors. These interviews should be conducted at your home and everyone who is involved in the decision making process should be present. The length of these meetings can vary widely depending on the Realtor, but plan to set aside at least an hour and a half.
One quick note about these interviews. You’ll probably hear Realtors refer to them as “listing presentations”. We don’t like this term simply because it implies the Realtor will do most of the talking. In an ideal listing interview, the Realtor will ask you lots of questions and vice versa.
A typical listing interview will start with the Realtor asking you to give him a tour of the house. This presents an opportunity for both you and the Realtor to get to know each other in a casual atmosphere. It also familiarizes the Realtor with the property and allows him to note items that need attention to maximize your selling potential. Be sure to point out any unique features of the home, items that need repair, upgrades you have made, etc. *If the Realtor does not ask to see the home before starting the actual interview, that is a huge red flag.
Once the tour is completed, it’s time to start the listing interview. Since you have already asked about the Realtor’s experience and background during the phone interview, this time should be spent asking the Realtor about his pricing and negotiation strategies, showing policies and procedures, commission rates and transaction fees, and marketing and advertising plans. There are no “right” answers here, so you are really just making sure the Realtor has a solid, workable plan for selling your home.
In addition to the questions you have for the Realtors, the Realtors should have questions for you. Although the exact wording will vary, each Realtor should ask about about your goals for selling, restrictions on showings, frequency and type of Realtor-client communication, and any other special needs you might have. It is vitally important the Realtor ask these questions and you answer them honestly. *If the Realtor does not ask these questions, or does not seem to listen to the answers, it is a major red flag.
At some point during the listing interview, the Realtor will ask for you to sign a listing agreement. Do not sign it! You should not sign anything until you have interviewed all the Realtors on your list and had time to review all the necessary paperwork. There are a couple reasons for that.
One, you want to interview everyone before making a decision. Even if the first Realtor really blows your socks off, resist the temptation to list right then and there. The other Realtors might blow you away even more.
Two, the paperwork to list a home can be somewhat complex and you should make sure you fully understand what you are signing. If you are not comfortable with anything in the listing paperwork, ask the Realtor if it can be modified or removed.
Once you have interviewed all the Realtors on your list and have reviewed all the necessary paperwork, it’s decision time. We have listed a couple of red flags (not asking to tour the home first and not asking questions about your goals and preferences). We would highly recommend you pass on any Realtors that raise these flags. Otherwise, it’s up to you to decide who you feel comfortable with.
Again, there are many different “right” ways to do real estate, so keep an open mind to the methods and practices of the Realtors. As long as they can back them up with a proven-track record of success, you should be in good hands.